1 Rue Chateauneuf
Mail : email@example.com
Siret : 82169656400011
The general sales conditions described below detail the rights and obligations of Kombat Factory and its customers in connection with the sale of sporting goods.
Kombat Factory reserves the right to modify its general conditions of sale. In the context of a dispute, the general terms and conditions of sale during the purchase will be retained.
2 / Presentation of products
The characteristics of the products offered for sale are presented in a description on each product sheet of the website of the company "Kombat Factory". The descriptions and photographs do not enter the contractual field. Despite the care we take in the drafting of product descriptions, if errors are present in these descriptions, the responsibility of the company "Kombat Factory" can not be engaged. All texts and images presented on the site of the company "Kombat Factory" are reserved, for the whole world, under the rights of author and intellectual property; their reproduction, even partial, is strictly forbidden.
3 / The order
To order the products sold by the company "Kombat Factory", only an order via the website "www.kombat-factory.com" is possible. The customer agrees to provide his exact coordinates for a good delivery of products. The customer validates his order when he activates the link "Checkout" at the bottom of the page "Summary of your order" after accepting these terms of sale and created an account. Before this validation, it is systematically proposed to the customer to check each element of his order; he can thus correct his possible errors.
The company "Kombat Factory" confirms the order by e-mail.
The company "Kombat Factory" undertakes to provide the items ordered within the limits of available stocks. If the item ordered can not be provided to you as a result of a stock shortage at one of the suppliers, the company "Kombat Factory" will inform you by email as soon as possible and proceed to cancel the order and refund. No penalty can be requested.
The acceptance of the order and its payment on the site "www.Kombat Factory.com" implies the unreserved acceptance of the buyer to these general conditions of sale.
The company "Kombat Factory" reserves the right to verify the identity of the buyer and the customer must provide supporting documents such as a copy of his identity document and proof of address, within 72 hours , under pain of cancellation of the order.
The company "Kombat Factory" reserves the right to cancel an order in case of dispute with the customer.
The company "Kombat Factory" can not be held responsible if it can not honor its orders in case of force majeure: fire, flood, strike, riot (non-exhaustive list).
4 / Product prices and regulations
4 - 1 / Product prices:
The product sheets presented on the website of the company "Kombat Factory" indicate prices in euros all taxes included, excluding shipping costs. These appear on the screen at the end of the selection of different products by the customer.
The company "Kombat Factory" reserves the right to change prices at any time but the products ordered are billed at the price in effect at the time of registration of the order.
The company "Kombat Factory" is not responsible for any customs fees for any delivery outside metropolitan France. In the event that the customer is asked for such fees, he is obliged to pay them himself, "Kombat Factory" advises the customer to inquire in advance about customs fees.
4-2 / Regulation:
The payment is due in its entirety as soon as the order is validated. The time of preparation of the order and delivery specified on the site are counted from this date.
The payment of your order is made by credit card on our system of secure payment of agricultural credit 3D secure. A code (which you will receive by SMS) will be asked for the validation of the payment. If you do not receive this SMS please contact your bank
Payment of your order can also be done with PayPal.
5 / Delivery
Delivery charges are the responsibility of the customer and are paid during the validation of the order. Delivery times are 5 working days for the products available.
If the customer has a pending order from Kombat Factory and makes another order, they can be combined into a single package if the delivery address is the same.
If a package returned to us because the address indicated by the customer was wrong or if the package is not claimed in the post office, the delivery costs for the return of the order will be borne by the customer.
The company "Kombat Factory" can not be held responsible in the event of delay of delivery attributable to the carrier.
The customer is obliged to verify the non degradation of his parcel by the carrier and if degradation there is, the customer is obliged to indicate it on the delivery order.
Deliveries are made by the Post Office colissimo or global relay at the customer's choice.
In the case where the customer decides to choose delivery colissimo delivery without signature, the company "Kombat Factory" can not be held responsible for the non-delivery of the package. Indeed, sometimes on the follow-up of the delivery, the post office notes the order as "livrée", if you did not receive it "Kombat Factory" will not proceed to the refunding or the return of the products. The company "Kombat Factory" can not be held responsible and will always advise you to inquire at the post office.
Delivery in mainland France is offered from 50 € purchase and 100 € for the rest of Europe colissimo delivery without signature except for heavy and bulky shipments (beyond 8KG). These are posted on the site.
6 / Right of withdrawal and return
The customer has fourteen days from the date of delivery to return the product, the cost of return is his responsibility, except for the products mentioned "Free return on this product". It is then refunded the price of the product within 30 days following the receipt of it by the company "Kombat Factory". However, products returned incomplete, damaged, soiled and out of their original packaging will not be returned.
In the case where the initial order of the customer exceeded the 50 € and that by canceling some articles the invoice is below this amount, Kombat Factory will invoice the delivery costs which were offered from 50 € of purchase.
Custom products can not under any circumstances be refunded or canceled after the product is being created. To find out if your product is being created, please contact Kombat Factory customer service.
The customer is obliged to inform, in writing, the company "Kombat Factory" of the return of his order by email to the address: firstname.lastname@example.org
Kombat Factory will send you a return slip by e-mail in PDF format.
If the customer sends the parcel in a way other than recommended, the company "Kombat Factory" will not be held responsible in case of non-receipt of the parcel and therefore of non-refund of articles.
Once the 14 day period has passed, any refund request will be refused.
In case of proven non-conformity of the product or hidden defect, the company "Kombat Factory" will refund you the expenses of return and will replace the defective product.
For products mentioned "free exchange" The customer is required to inform, in writing, the company "Kombat Factory" of his request by email to the address: email@example.com
Free exchange is only possible for metropolitan France.
The customer has fourteen days from delivery to return the product.
However, products returned incomplete, damaged, soiled and out of their original packaging will not be returned.
7 / Confidentiality of the data:
The collected personal data are used for the good execution of the order and are in no case transmitted to thirds. You can access the modification, correction or deletion of your personal data by contacting the customer service of the company "Kombat Factory": firstname.lastname@example.org. In accordance with law 78-17 of 6 January 1978 relating to data, files and freedoms, the processing of personal information collected on the Site has been the subject of a declaration (No. 1740474) to the Commission National Computer Science and Freedoms
8 / Litigation:
The company "Kombat Factory" can not be held responsible for abnormal use of the product.
The general conditions of sale are subject to French legislation. In case of dispute, the French courts will be competent.